TODAY'S READ
HOSTED BY: https://1airtravel.com
Skopje, Zagreb and Belgrade airports have all been recognised at the Airport Service Quality (ASQ) awards by Airports Council International (ACI). The awards highlight the world’s top 5% best airports as judged by their customers through certified interviewers, interviewing airport passengers and using a unique ACI/ASQ questionnaire throughout 2022. Skopje - Best airport in category two to five million passengers per year- Most dedicated airport staff- Easiest airport journey- Most enjoyable airport- Cleanest airport Zagreb - Best airport in category two to five million passengers per year- Most dedicated airport staff- Easiest airport journey Belgrade - Best airport in category five to fifteen million passengers per year- Most dedicated airport staff- Most enjoyable airport Commenting on the accolades, the General Manager of operator TAV Macedonia, Metin Batak, said, “The ASQ program has brought us some key benchmarks for evaluation of services we offer to our passengers while they are at the airport. Since 2012 and throughout the years, we have been continually using it to improve the quality of our services. Based on passengers’ suggestions and comments, given during the ASQ survey, we’ve introduced free Wi-Fi at the airport, placed charging stations and opened an airside smoking room. Last year, we renovated the toilets at the airport, and we opened a new, revamped, duty free shop, with an extended assortment of products and brands. A few days ago, we opened the new renovated Cakes & Bakes restaurant. We are closely following ASQ data indicators, and we know there are more things to be done, in order to improve the overall passenger experience”. The General Manager of Zagreb Airport, Huseyin Bahadir Bedir, said, “We are extremely proud of the fact that in 2022 Zagreb Airport has again been recognised and rewarded as the Best Airport in Europe within the group of two to five million passengers for service quality. We are especially happy that passengers recognised the dedication of our staff in their efforts to provide the best possible service and ensure a pleasant travel experience through Zagreb Airport’s passenger terminal. The summer flight schedule will begin soon, which marks the start of the application of the Schengen travel regime at airports in the Republic of Croatia. We believe that this change will improve the variety of commercial offerings, and thus to an even better travel experience for many of our passengers”. EX-YU Aviation NewsBy: EX-YU Aviationhttp://www.blogger.com/profile/[email protected]
Title: Three EX-YU airports win service awards
Sourced From: www.exyuaviation.com/2023/03/three-ex-yu-airports-win-service-awards.html
Published Date: Mon, 06 Mar 2023 12:30:00 +0000
